Introduction

These terms and conditions ("Terms") govern your use of the services provided by South Coast Jewellers ("we", "us", or "our"), a company registered in England and Wales under company number 14353365. By using our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our services.

These Terms apply to all services we provide, including home-visit valuations, postal valuations, valuation roadshow events, and purchases of jewellery, precious metals, watches, and other items.

Definitions

In these Terms:

"Services" means all valuation, buying, and related services provided by South Coast Jewellers, whether at your home, by post, or at a roadshow event.
"Valuation" means our professional assessment of the market value of your item(s).
"Offer" means the price we propose to pay for your item(s) following a Valuation.
"Customer" or "you" means the person requesting or using our Services.
"Item(s)" means any jewellery, precious metals, watches, gemstones, antiques, or other goods presented to us for Valuation or sale.

Service Description

South Coast Jewellers provides expert valuation and buying services for jewellery, precious metals, luxury watches, gemstones, antiques, and collectibles. Our services include:

Home-visit valuations: We visit your home at an agreed time to assess your items. Home visits are free of charge and carry no obligation to sell.
Postal valuations: We provide insured packaging for you to send items to us for assessment. We cover all postage and insurance costs.
Valuation roadshows: We hold public valuation events at venues across the South Coast, where you can bring items for free assessment.
Purchasing: If you accept our offer following a valuation, we purchase your items and arrange same-day payment.

Valuations

All valuations provided by South Coast Jewellers are based on our professional expertise and current market conditions at the time of assessment. Valuations are:

Free of charge for all assessment methods (home visit, postal, and roadshow)
Non-binding -- you are under no obligation to accept any offer
Valid for 7 days from the date of assessment, unless otherwise stated
Confidential -- we do not share valuation details with third parties

While we take great care to provide accurate and fair valuations, they represent our professional opinion and may differ from valuations provided by other professionals. Our valuations are for the purpose of making a purchase offer and are not formal insurance or probate valuations.

Payment Terms

When you accept our offer to purchase your items:

Payment method: We offer payment by bank transfer or cheque. You may choose your preferred method at the time of sale.
Same-day payment: For home visits, payment is processed on the same day you accept our offer. Bank transfers typically arrive within 2 hours. Cheques are issued on the spot.
Postal valuations: Payment is processed within 24 hours of you accepting our offer via phone or email.
No fees or deductions: The price quoted in our offer is the full amount you receive. We do not charge any fees, commissions, or handling costs.

All payments are made in pounds sterling (GBP).

Cancellation and Cooling Off

You have the right to change your mind under the following circumstances:

Before acceptance: You may decline our offer at any time before accepting, at no cost and with no obligation.
After acceptance (home visit): For items sold during a home visit, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. During this period, you may cancel the transaction by contacting us. You must return any payment received and make the items available for collection.
After acceptance (postal): For postal transactions, the 14-day cooling-off period begins from the day after you confirm acceptance of our offer.
Roadshow transactions: For items sold at a roadshow event, you may contact us within 14 days to discuss cancellation. Items must be returned in the same condition.

To cancel a transaction, please contact us or call us by phone.

Liability

South Coast Jewellers accepts liability as follows:

During home visits: We are fully insured for any loss of or damage to your items while they are in our possession during a home visit. Our insurance covers accidental damage and theft.
During postal transit: Items sent to us using our pre-paid insured packaging are covered by our postal insurance policy. We are not responsible for items sent by other means unless agreed in advance.
Limitation: To the fullest extent permitted by law, our total liability for any claim arising from our services shall not exceed the value of the transaction in question. This limitation does not apply to liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
Indirect losses: We are not liable for any indirect, consequential, or special losses arising from the use of our services.

Nothing in these Terms affects your statutory rights as a consumer.

Insurance

All home visits are conducted by fully insured professionals. Our insurance policy covers:

Loss of or damage to your items while in our care during a valuation
Accidental damage to your property caused by our staff during a visit
Public liability for the duration of the appointment

For postal valuations, our insured packaging provides cover for items in transit up to the declared value. We recommend that you retain photographs and any relevant documentation for your records before posting items to us.

Intellectual Property

All content on the South Coast Jewellers website, including text, images, logos, and design, is owned by South Coast Jewellers or our licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or otherwise use any content from our website without our prior written permission, except for personal, non-commercial use such as printing a page for your own reference.

Complaints

We are committed to providing an excellent service. If you are not satisfied with any aspect of our service, please let us know:

Contact us: Reach us via our contact page or call us to explain your concern.
Investigation: We will acknowledge your complaint within 2 working days and investigate the matter thoroughly.
Resolution: We aim to resolve all complaints within 10 working days. If we need more time, we will keep you informed of progress.
Escalation: If you are not satisfied with our response, you may refer your complaint to the relevant consumer ombudsman or seek independent legal advice.

We take all complaints seriously and use feedback to improve our services.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

Contact

If you have any questions about these Terms and Conditions, please contact us:

South Coast Jewellers Company Registration Number: 14353365

Please reach us via our contact page. We recommend that you save or print a copy of these Terms for your records.